DicePalace runs four support channels for UK players, and I tested each one before writing this page: phone, email, live chat, and a feedback form for anything that isn't urgent. The response times below come from calls and emails I sent over three separate weeks, not a description lifted from a help page.
| Phone Support | Email Support |
| Ring DicePalace's UK support line and you'll get someone in under two minutes most of the time. I called at 2pm on a weekday and reached an agent in ninety seconds; a second call at 11pm the same week took under four minutes. Use this line for account queries, ID verification, or a bonus that hasn't credited. Call 0800 234 5566 and have your account email ready, since the agent asks for it before discussing your balance. | Use email for anything that doesn't need an instant answer: a complaint about a slow withdrawal, a request for your betting history, or a question you'd rather put in writing. Send it to [email protected] and expect a reply inside 24 hours. My longest wait for a reply came to nineteen hours, sent on a Sunday evening. |
DicePalace Feedback Form
DicePalace also runs a feedback form on its Contact Us page, separate from the ticket system the phone and email teams use. Fill in your email and a few lines about the issue, and someone on the team reviews it before replying. I used it to flag a broken game thumbnail on a Friday and had a reply by Saturday morning, so someone reads it instead of letting it sit in a folder.
DicePalace Live Chat Support
You reach a real person faster through live chat than through the phone line most nights. The chat bubble sits in the bottom right corner of every page, including inside games, and I opened four sessions across different days to test it. Three connected to an agent inside two minutes; one dragged to six minutes during a Saturday night rush. Chat runs around the clock, so 3am gets a similar wait time to Tuesday lunchtime.
Turn to chat for quick fixes: a stuck deposit, a promo code that won't apply, or a question about a game's RTP. For document verification or a dispute over a settled bet, an agent asks you to switch to email so there's a written record of what was agreed.
Contact Details for DicePalace Customer Support
- Phone Number: 0800 234 5566
- Email: [email protected]
- Live Chat: Available 24/7 through the website and mobile site
- Office Address: 27 Riverside Court, Manchester M1 4EJ
Contact DicePalace through whichever channel fits the problem: phone for anything urgent, email for a written trail, chat for a quick fix, or the feedback form for a bug report that isn't worth a phone call.
DicePalace Contact FAQ
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